About Us

Masterpiece Graphics & Web Design specializes in building a powerful presence online and in print for businesses. We aim to provide the highest level of customer service to all our clients. We pride ourselves in maintaining a professional work environment that fosters creativity, teamwork and communication. Sherry DaRosa established MPG Web Design in 1999 as a web development company delivering web development and graphic design services of any complexity to businesses worldwide.

Being in the Internet service provider industry for 10 years now MPG Web Design has developed a talented team of creative professionals. Our customers are companies of all sizes ranging from start-ups to large enterprises and government organizations that realize they need a professional image online and in print to successfully generate revenue streams, establish communication channels or streamline business operations.

WE ARE BUILT ON SATISFACTION

MPG Web Solutions is a company that has been built on Customer Satisfaction and this why we have been successful during our ten years of operation. Our goal is to deliver a product and service that is above and beyond every customer’s expectation. Our aim is to complete each project efficiently, on time and on budget and thereby providing value to our customers. That’s why over 40% of our websites are repeat customers and most of our new customers are referrals from our existing ones.

WE LISTEN

We take our customers needs very seriously. We listen to their direction, concerns, and requests in order to provide a customized solution that meets all the customer’s needs, while doing so in a timely fashion. If we don’t have a readily available solution we will work with our clients to develop one that is just right for them.

WE EDUCATE

We believe in educating our clients. Every conversation we have with clients is in easy to understand terms. We pride ourselves on explaining what we do, how we do it and how it can work for them. We believe an educated customer is a satisfied customer and an educated client is empowered by technology rather than intimidated by it.

WE PROVIDE QUALITY

Quality is based on a 3Q approach: Quality personnel, Quality Process and Quality Communications. Each project is assigned a dedicated quality assurance individual that monitors project activities and results at each development phase.

WE SUPPORT IT

Another way we provide exemplary customer service is that we "work" and "support" our clients even after the launch of their product, we will maintain it or train them on how to maintain it. Our business is built around the "client" not the project, we believe that it is easier to keep a client then continually invest in obtaining new ones.

We are committed to becoming a long-term, trusted partner. Our priority is not only providing professional services and solutions but becoming IT professionals dedicated to meeting clients needs today and supporting growing business needs for tomorrow.

WE EARN IT

Our aim is to earn every customer's trust and confidence through personal attention, passion for what we do and commitment to long-lasting relationship. We will go an extra mile to deliver measurable business value and help clients succeed online.

WE GUARANTEE IT

We firmly believe in ensuring customer satisfaction, as it is our strongest sales tool. Over 75% of our business comes through customer referrals. Our online portfolio is filled with "unsolicited" testimonials. Our clients are always pleased to share their experience with others and for us that speaks volumes about our customer service.

Many of our clients come to us after several failed attempts at building an online presence. At MPG Web Design we have a customer service Guarantee that assures our clients that they will be completely satisfied with their product or we will continue to work with them until they are.